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A veterinary/client relationship is built on mutual trust and respect. As such, we strive to provide the best care and experience to every one of our clients and patients. We understand things come up and you must reschedule, however, no-shows have been increasing during these trying times and we want to do all we can to serve your needs.
What is a no-show? A “no-show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s record as a “no-show.”
The first time there is a “no show,” we will contact you via phone/email/text to inform you of the missed appointment and remind you of our “no show” policy. This is the first no-show warning.
A second occurrence will result in pre-paying our consult fee of $62.00 which will be used towards your scheduled appointment.
The third occurrence within one year will result in a letter to you informing you that each time you schedule an appointment, the $62.00 consult fee will be collected to hold the appointment. If you come in for your appointment, the deposit will NOT be used towards your appointment and an additional consult fee will be charged.
We appreciate your understanding, patience, and support.